HIPSYS Handbook

Downstream Activities for Consultants

HIPSYS can help you create an integrated approach to an organization’s development. For example, an organizational application (such as bmpiYr1, bmpiYr2, sunsugar, hip-ip and hip-ip2 on our website and from which you may adapt your own and call it, say, OrgYr1) may show that there are some weaknesses in quality and service so a QualServ class could be created to address those issues specifically. (If you want a template one - just ask us for it.)

It may transpire from the QualServ that there are some weaknesses in the managerial area and so a management class (eg, mgt-12 adapted and renamed if necessary) can help address those. It can not only highlight the strengths and weaknesses of each individual manager, but also show them what they must do to improve. Such an application of HIPSYS can also show something of the management culture of the organization and help to build better teamwork within the management team as well as improve the teamwork within each individual manager's own team.

The mgt-12 may indicate that there are particular problems with some individuals' effectiveness in their roles or their attitudes to teamwork issues, so a HIPSYS class that looks at interpersonal skills and work standards of those providing professional services, could be applied to address those. Or it may be that the problems are in the area of values where the values of some individuals seem to conflict with those of the organization so a CodeVal class, adapted and renamed as required, may be appropriate.

Templates of the mgt-12 and CodeVal classes may be downloaded from our website at:

www.hipsys.com

Others can be made available by contacting:

hipys@hipsys.com

So one HIPSYS application may lead to another – and that can happen in any order. This provides a uniform and integrated approach to the many inter-related needs of an organization as illustrated in Figure 13.1.

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People soon become familiar with the basic HIPSYS concept and using the one tool with appropriate methodologies for all of an organization's development requirements provides an integrated approach. It also enables organisations to correlate results across departments and functions.

For examples of organizational, team and individual applications of HIPSYS, see HIPSYS Methodology Manual – A Guide to the Development and Application of HIPSYS. The Contents of this Manual are shown in the Appendix to this chapter and extra copies of the Manual (475 pages) are available by contacting:

hipsys@hipsys.com

One of the strengths of HIPSYS is the way it can be used to develop better teamwork and co-operation between departments. Developing better teamwork within a department is usually a lot easier than developing it between departments across an organization, or even between a branch or a mine site and its head office. This is where HIPSYS can be a great help.

For example, a department may have an organizational application conducted on it to see how other departments in the organisation perceive it. After examining its results amongst its own members, it can invite representatives of the departments who contributed to the Perceived Image to join them to review the results together and with a HIPSYS Facilitator or Consultant. These representatives can then give the client department reasons for the responses displayed on the screen, supporting them with specific examples. They may also help the client department with the development of an Action Plan for improvement.

The client department may be able to clarify its role within the organisation in cases where there may be some misperceptions or unrealistic expectations on the part of those whom it services or otherwise has a functional interface with. Each will have the opportunity to better understand the other's needs and problems and negotiate mutually satisfactory solutions to improve the overall effectiveness of the organisation.

Other departments usually appreciate being involved and consulted in this way as mutual co-operation is in everyone's best interests. HIPSYS gives such discussions specific focus and facilitates a rational discussion of visual data. It also enables before and after comparisons to be made as a means of measuring continuous improvements in many areas, including some, such as attitudes, teamwork, communications, et cetera, which, although very important, can be difficult to measure.

For examples of such applications of HIPSYS, see HIPSYS Methodology Manual.

HIPSYS can also be used as a Training Needs Analysis tool. Conversely, HIPSYS assignments are often appropriate in response to what a TNA has revealed. Sometimes it is more effective for a neutral consultant to discuss a client’s strengths and weaknesses one-to-one and help them to develop strategies for improvement rather than to send them on a training course.

Nevertheless, HIPSYS has been successfully used to highlight training needs in individuals as well as teams and to help organizations to develop more effective strategies to achieve their goals and objectives. It can then be used again to monitor and measure their progress.

The HIPSYS program customised to the clients’ particular needs and culture, and with an appropriate methodology gives people at all levels ownership of the process. It enables issues to be identified, unearthed and managed. It provides a focus for action against which progress can be monitored and measured. Used in this way it can help both client and consultant to achieve their best aspirations.

The HIPSYS Methodology Manual - A Guide to the Development and Application of HIPSYS

*** No Longer Available ***:

The HIPSYS Methodology Manual (475 pages) explains why and how HIPSYS was originally created to help organisations to manage their corporate image. It then explains how many other classes and applications were developed and provides case studies to show how it has been used in a wide variety of organisations.

To meet the requirements of various HIPSYS users, these case studies vary from simple narratives of the process and a summary of the results to detailed and complex analyses of HIPSYS data and consequent action plans.

Together with proper mentoring and coaching the HIPSYS Methodology Manual can be very useful in the training and development of trainee consultants.

Contents of the

HIPSYS Methodology Manual: A guide to the development and application of HIPSYS

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